Helpdesk, backed by OTRS.
Log a new issue below, or sign in to the full customer portal to track existing tickets, SLAs and history.
Open a support ticket
This form creates a ticket directly in our OTRS service desk. For urgent (P1) issues, please also call (+267) 393 9785.
Enter the 6-digit code we emailed you to confirm and submit your ticket.
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Helpdesk FAQ
What counts as a Critical (P1) issue?
A P1 is a complete loss of service for a production system — for example a database outage or a security incident in progress. For anything at this severity, submit the ticket and call us directly so it isn't waiting in a queue.
How is my ticket routed?
Tickets are queued in OTRS and routed by category (Oracle, Security, Enterprise, Billing, Other) and priority, so they reach an engineer with the right expertise rather than a general queue.
Can I track a ticket after submitting it?
Yes — sign in to the full OTRS customer portal to see ticket status, history and any attachments. You'll also receive email updates as your ticket progresses.
What if OTRS is temporarily unreachable?
Every submission through this form is stored securely on our side the moment you submit it, independent of OTRS. If the service desk is briefly unavailable, nothing is lost — our team follows up as soon as it's back.
Who do I contact for billing-specific questions?
Select "Billing question" as the category here, or use the dedicated billing page to look up an invoice or sign in to the billing portal directly.